Expert Support Center
Browse by category for detailed technical information and professional guidance
FAQ Categories
Select a category to view related questions
Products & Technology
Technical specifications, performance characteristics, and application-specific motor solutions
What is the difference between planetary, spur, worm, and flat gearbox motors?
+
- Planetary gearbox motor： high torque, compact size, excellent efficiency for precision devices.
- Spur gearbox motor： simple structure, cost-effective, suitable for medium-load applications.
- Worm gearbox motor： self-locking feature, ideal for devices requiring safety holding torque.
- Flat gearbox motor： ultra-thin design for space-limited devices like robots or smart locks.
What voltage and torque ranges can your motors achieve?
+
Our motors typically operate from 3 V – 24 V DC, delivering torque between 0.5 kgf·cm – 50 kgf·cm depending on the gearbox ratio and motor type. We can adjust voltage, torque, and speed according to your application.
Can you integrate encoders or Hall sensors for position feedback?
+
Yes. We offer Hall sensor and magnetic encoder options for speed or position feedback. These are widely used in robotics, smart control systems, and automation equipment requiring precise movement.
How do you ensure motor performance and durability?
+
Every motor undergoes 100% functional testing for speed, torque, current, and noise. Components are manufactured using high-precision metal gears and durable bearings, ensuring long service life and consistent performance under load.
What customization options are available for mechanical design?
+
We can modify output shaft shape and length, mounting holes, connector type, gear ratio, and motor housing. Our engineering team supports OEM and ODM development based on your technical drawings or prototype requirements.
Customization & Selection
Custom motor solutions, design modifications, and application-specific engineering support
How can I choose the right DC geared motor for my application?
+
Start by defining your voltage, speed, torque, and space limitations.Then consider whether you need low noise, long life, or high torque output.Our engineering team can recommend suitable motor models based on your technical drawings or application details.
What information should I provide for a customized motor design?
+
To design the best-fit motor, please share:
- 1.Working voltage and torque requirements.
- 2.Speed (RPM) range and load condition.
- 3.Preferred gearbox type and reduction ratio.
- 4.Shaft dimensions and mounting structure.
- 5.Connector type or encoder requirement (if any).
Can I adjust torque or speed without changing the motor structure?
+
Yes. Torque and speed can be tuned by modifying the gear ratio or motor winding parameters (such as wire gauge and coil turns), without altering the motor’s outer dimensions.
Do you offer engineering support for motor selection?
+
Absolutely. Our R&D engineers work directly with your team to evaluate load curves, simulate performance, and ensure the selected motor meets mechanical, thermal, and efficiency targets before prototyping.
What is your typical customization process?
+
- Requirement Confirmation: Collect application data and performance goals.
- Engineering Evaluation: Our team designs matching specifications.
- Sample Production: Create and test prototypes for validation.
- Optimization & Approval: Adjust parameters if needed.
- Mass Production: Begin stable large-scale manufacturing.
Quality & Certification
Quality control processes, certifications, and compliance standards for various industries
What quality management system do you follow?
+
Our factory operates under the ISO9001 Quality Management System, covering the full process from R&D, production, assembly, to inspection. Every batch is traceable with detailed production records.
What certifications do your products comply with?
+
All our motors meet CE and RoHS requirements for safety, environmental compliance, and material control. Certain models can also meet REACH or UL standards upon request.
How do you guarantee consistent product quality?
+
Each motor undergoes 100% testing for speed, torque, noise, current, and appearance before packaging. We use metal gear structures, high-precision bearings, and automatic test equipment to ensure performance stability.
How do you control supplier quality for raw materials?
+
We maintain long-term partnerships with certified component suppliers and perform incoming material inspections (IQC) for key parts such as gears, bearings, and magnets, ensuring all meet our internal quality standards.
Do you provide inspection reports or testing data?
+
Yes. Upon request, we can provide test reports, dimension drawings, or performance curves for engineering evaluation. Each sample or mass batch can include quality inspection sheets for your records.
Purchasing & Pricing
Order quantities, pricing structure, payment terms, and purchasing process information
How can I get a quotation for your DC geared motors?
+
You can send us your motor specifications or application details (voltage, torque, speed, dimensions, quantity). Our sales and engineering teams will provide a detailed quotation within 24 hours.
What factors affect the motor price?
+
Pricing mainly depends on:
- 1.Motor type and specifications (gearbox ratio, voltage, torque)
- 2.Customization level (shaft design, encoder, connector, etc.)
- 3.Order quantity (prototype, trial, or mass production)
- 4.Material selection and testing requirements/li>
Do you have a minimum order quantity (MOQ)?
+
Yes. Our standard MOQ for mass production is typically 500–1,000 pcs, but we also support sample and pilot orders for testing before scaling up.
What payment terms do you accept?
+
We usually accept T/T (bank transfer) — 30% deposit before production, 70% balance before shipment. For long-term partners, flexible payment terms can be discussed.
Can I request samples before placing an order?
+
Yes. We provide samples for your testing and evaluation, but the sample cost is charged separately.This ensures that each sample is customized and fully tested before delivery.
Logistics & After-sales
Shipping options, delivery timeframes, warranty terms, and comprehensive after-sales support
What shipping methods do you offer?
+
We support multiple delivery options, including air freight, sea freight, and express services such as DHL, FedEx, and UPS. The method is selected according to your delivery time and cost requirements.
What are your common trade terms?
+
We offer EXW, FOB, CIF, and DDP terms. For customers who prefer hassle-free delivery, our team can arrange door-to-door service including customs clearance and tax handling.
How long does delivery usually take?
+
Typical lead times are:
- Sample orders: 7–15 days
- Mass production: 25–35 days
- Shipping time usually 5–25 days depending on destination and transport mode.
What should I do if there is a problem with the product upon receipt?
+
Please contact us within 7 days of receiving the goods. Our team will review the issue through photos, videos, or testing feedback and provide repair, replacement, or technical guidance depending on the situation.
Do you provide after-sales technical support?
+
Yes. Our engineers provide lifetime technical support for all delivered motors, including troubleshooting, installation guidance, and performance optimization advice to help your project run smoothly.